Dump Truck Pain Points: Dispatch Miscommunications (Part 6 of 7)

Welcome back to our 7-week blog series titled, “Dump Truck Pain Points”, where we are exploring the most common pain points experienced by fleet owners, operators and drivers, and explaining how the Dauber App was developed to help you overcome them.

Dauber’s goal for the industry as a whole is to equip it to enjoy higher profits, happy drivers and an overall better quality of life.

This week we’ll explore:

Dump Truck Dispatch Miscommunications

The Problem:

Dispatchers must share a constant stream of communication with dump truck drivers to make sure trucks are always at the right place at the right time. Currently this information is conveyed by phone call or text message. Yet, once the message is sent, dispatchers have no way to confirm the driver is receiving the time-sensitive information without the driver responding, which can be an issue when he is driving an 80,000 pound truck at 70 miles per hour in the lane next to a soccer mom. Dispatchers need better and safer ways to give accurate job details to drivers.

Another headache for dispatchers comes with the piles of paper tickets drivers must turn in, which are necessary to verify and then bill for work completed. The process is currently inefficient and unreliable. Tickets are commonly lost or misplaced which cause delays, and in some cases result in lost profits. Dispatchers and accountants cannot accurately report the fleet’s activity to owners and operators without every load accounted for by ticket.  Lost tickets result in an incomplete view of their fleet’s productivity and makes it impossible for owners and operators to make decisions that will help optimize and grow their business.

The Solution:

Dauber provides automatic dispatching to ensure the correct information is given to drivers, and loads are assigned efficiently. A simple and safe touch of a button allows the driver to confirm to dispatch that this time sensitive information has been received. The dispatcher then immediately sees the truck’s response on his dashboard, available on both his computer and phone. In real-time the Dauber App is constantly reevaluating the available work and assets, and then intelligently assigning available trucks to minimize the number of empty miles driven and increase the number of loads delivered.

Ticketing is a hassle-free process with the Dauber App. Dump truck drivers are equipped with all the information they need and the ability to document and verify every pickup and delivery in real time. Dispatchers and accountants have accurate reports that make billing quick and easy. Dump truck fleets managed with the tools in Dauber simply become more efficient and reliable.

Dauber understands each fleet has its own set of needs and goals for the future. That’s why we take our time getting to know fleet owners and their particular needs. It’s important to us that our app is a solution that is effective, easy to use and enjoyable for everyone.

Interested in expanding your fleet, schedule a demo today.

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