Increasing Operational Efficiency to Improve Customer Satisfaction: A Case Study of Whitney Transport

A Brief History

Whitney is a local, family-owned and operated company in the dry bulk material and dump truck services industry with a combined 60 years of experience. Founder & CEO, Chris Whitney, was frustrated with the challenges he was experiencing in the industry when he found Dauber. With Dauber, Whitney was able to increase the satisfaction of their drivers and better serve their customers.

Struggles Before Dauber

Leading Up to Dauber

Chris Whitney had a vision of working with large fleets, but he knew this wouldn’t be possible following these outdated processes. He believed that visibility, accountability, and transparency would allow Whitney to provide superior customer service. 

They needed a more efficient operations system that would accurately communicate to their customers when their load was coming. He had a vision of the perfect product and knew a solution was out there. Whitney was introduced to Dauber, and after seeing it in action, Whitney knew they were onto something. 

With aggressive goals, they onboarded their entire operation with Dauber in January 2019. Chris’s father, Rick, who has been in the industry for 46 years, was there to help oversee Whitney Transport’s launch. After only a few hours of operation, Rick was in awe, explaining to his son that “[He has] been around for 68 years and this is the coolest thing [he’s] seen.”

“The positive response from our customers and drivers has been unbelievable”
– Chris Whitney.

 

Life With Dauber

 

Since incorporating Dauber Applications into their structure, Whitney has:

A Few of Whitney’s Favorite Dauber Features

There’s an increase in transparency by seeing what’s going on in real-time. Whitney now can be proactive and solve issues before customers/drivers know the problem even exists. Dauber’s impact on their internal onboarding process has been another massive win for Whitney. Overall, Whitney is excited to have Dauber as a partner and can’t wait for what the future holds.