Increase Operational Efficiency to Improve Customer Satisfaction: A Case Study of Whitney Transport

operational efficiency

A Brief History

Whitney is a local, family-owned and operated company in the dry bulk material and dump truck services industry with a combined 60 years of experience. Founder & CEO, Chris Whitney, was frustrated with the challenges he was experiencing in the industry when he found Dauber. With Dauber, Whitney was able to increase the satisfaction of their drivers and better serve their customers.

Struggles Before Dauber

  • Stagnant Technology
  • Paper tickets
  • Unreliable communication

Leading Up to Dauber

Chris Whitney had a vision of working with large fleets, but he knew this wouldn’t be possible following these outdated processes. He believed that visibility, accountability, and transparency would allow Whitney to provide superior customer service. 

They needed a more efficient operations system that would accurately communicate to their customers when their load was coming. He had a vision of the perfect product and knew a solution was out there. Whitney was introduced to Dauber, and after seeing it in action, Whitney knew they were onto something. 

With aggressive goals, they onboarded their entire operation with Dauber in January 2019. Chris’s father, Rick, who has been in the industry for 46 years, was there to help oversee Whitney Transport’s launch. After only a few hours of operation, Rick was in awe, explaining to his son that “[He has] been around for 68 years and this is the coolest thing [he’s] seen.”

“The positive response from our customers and drivers has been unbelievable”
– Chris Whitney.

 

Life With Dauber

 

Since incorporating Dauber Applications into their structure, Whitney has:

  • In 6 months: Chris' fleet size goal for 2021 has already been reached
  • A surge of positive feedback from customers and drivers

A Few of Whitney’s Favorite Dauber Features

  • Paperless Tickets
  • Automatic Dispatching
  • Real-time Visibility

There’s an increase in transparency by seeing what’s going on in real-time. Whitney now can be proactive and solve issues before customers/drivers know the problem even exists. Dauber’s impact on their internal onboarding process has been another massive win for Whitney. Overall, Whitney is excited to have Dauber as a partner and can’t wait for what the future holds.

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Building a Business from the Tech Up: AGGSHIP

building a business

A Brief History

Steve Howard started in the trucking industry back in 2006, working for other large aggregate haulers. From the start, he couldn’t help but notice the decades-long inefficiencies that were holding the industry back. With the rise of technology in the 2000s, Steve figured that there had to “be a better way.”

In January of 2018, AGGSHIP Solutions was founded with Dauber technology as an integral part of their business model. AGGSHIP operates solely off of independently contracted truckers. With Dauber, AGGSHIP has created a business model that decreases paperwork while increasing revenue and loads per day.

Struggles Before Dauber

  • Keeping Track of Paper Tickets
  • High Volume of Outbound Trucking Calls
  • Finding Technology That Was Easy to Use and Integrate

Leading Up to Dauber


Steve had worked with other trucking and logistics applications prior to starting AGGSHIP. However, none of them stuck. The business model either interfered with how he wanted to manage his fleets, or the tech was too complicated for drivers and project managers to integrate.

For Steve, all roads lead to a dead-end that did not justify the expense. Until, a friend in the industry referred him to Dauber, claiming it could accomplish all that he was missing beforehand, and then some.

Steve set up a demo with Dauber and quickly saw how the technology was different than everything else on the market. After vetting the application and working with the Dauber team to find the perfect solution, AGGSHIP Solutions was built.

“Before I found Dauber, I was about to call an end to my career in the hauling industry”
– Steve Howard

 

Life With Dauber

 

Since creating a business model around Dauber Applications, AGGSHIP has seen: 

  • 60-70% Decrease in Outbound Trucking Calls
  • Simplified Back Office Processes
  • Faster Driver Compensation
  • 30-40% Increase in Gross Revenue over the Previous Year
  • Contracts with Larger Construction Companies

A Few of AGGSHIPs Favorite Dauber Features:

  • Paperless Tickets
  • Automatic Dispatching
  • A True Partnership

Although a growing company normally comes with extra stresses, AGGSHIP says their success and growth have almost gone unnoticed because of the workload Dauber helps to relieve. Steve loves the accuracy and reliability of Dauber applications. He feels as though Dauber truly is “the better way.”

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